MANAGED DATABASE SERVICES
Managed Database Services
Keep your critical database environments stable, secure and high-performing with managed database services, senior DBA support, flexible service models and SLA-based monitoring when you need it.
Ticket-Based Support
Annual ticket package
Dedicated Remote DBA
An expert dedicated to you, 8x5
SLA-Based 24/7 Support
Alarm-based response and escalation
Managed Database Services
Database support for critical business systems
Database environments support applications, reporting, analytics, operations and customer experience. When performance drops, backups fail or systems become unavailable, the business impact can grow quickly.
Aryasoft’s Managed Database Services help organizations manage database operations with the right level of senior DBA expertise. Your service model can be designed around your internal team capacity, required support hours, ticket volume and database criticality.
Why Aryasoft
Trusted by data-critical teams
Aryasoft supports organizations across finance, public sector, automotive, FMCG, consulting, media and technology with managed database services.
About AryasoftOur clients
Managed Database Service Models
Flexible support models for different database needs
Not every organization needs the same level of database support. Aryasoft structures Managed Database Services around your team, workload, support hours and risk level.
Ticket-Based Database Support
For teams that manage their own databases but need expert DBA support for a defined number of requests each year.
Best for:
- Internal teams with basic database capability
- Limited and predictable database support needs
- Predictable ticket-based support capacity
Annual ticket packages can be defined based on your needs (for example, 24 tickets a year). Unused tickets expire at the end of the year. First response is within 4 hours; after-hours work counts double.
Block Hours
For organizations that need expert support for projects or at irregular intervals.
Best for:
- Migration, upgrade and performance projects
- Seasonal or unpredictable support needs
- Flexible expert capacity
Purchased hours never expire. First response is within 4 hours. After-hours work is deducted from your hours at double rate.
Maintenance Support 8x5
For environments that need regular maintenance, monitoring and support during business hours.
Best for:
- Systems of moderate criticality
- Business processes that run during office hours
- Planned maintenance and health check needs
First response is within 2 hours during business hours. Requests received after hours are handled when business hours start.
Maintenance Support 24/7
For systems that also run outside business hours but don’t need a full SLA package.
Best for:
- Applications that run at night and on weekends
- Systems that need after-hours response
- Regular maintenance and support needs
First response is within 2 hours during business hours and 4 hours outside them.
Dedicated Remote DBA
For organizations that need a DBA of their own but don’t want to open a permanent position for it.
Best for:
- Teams whose DBA has left and who need to fill the gap quickly
- Teams without enough internal database capacity
- Regular database administration needs
The assigned expert works only for your organization during business hours (8x5). This is a staff-leasing model that works like outsourcing.
SLA-Based 24/7 Database Support
A comprehensive 24/7/365 service package for critical production databases.
Best for:
- Critical production databases
- Systems that require 24/7 monitoring
- Alarm-based response and escalation
An account manager, a technical team and an on-call team serve you 24/7/365. Alarms open tickets automatically and an engineer resolves them. A service report is sent every month. First response is within 30 minutes during business hours and 2 hours outside them; resolution times are defined in the contract.
Support Model
Who handles your request, how fast and through which channel
When you face an outage or a performance problem, you need to know in advance whom to contact and how quickly you will hear back. That is why our support model follows written rules. Every request is logged, numbered and assigned to an expert within the times defined in your contract.
| Model | Coverage | First response | Best for |
|---|---|---|---|
| Ticket-based support | Annual package (for example, 24 tickets a year) | 4 hours | Organizations with their own DBA team that need expert help on specific issues |
| Block hours | Hour package that never expires | 4 hours | Organizations with project-based or irregular support needs |
| Maintenance Support 8x5 | Weekdays 09:00–18:00 | 2 hours during business hours; after-hours requests are handled when business hours start | Environments that need regular maintenance and support during business hours |
| Maintenance Support 24/7 | Every day, around the clock | 2 hours during business hours, 4 hours outside them | Systems that run after hours but don’t need a full SLA |
| Dedicated Remote DBA | 8x5, an expert dedicated to you | The assigned expert works directly with you during business hours | Organizations that want their own DBA without adding headcount |
| SLA package | 24/7/365 with an account manager, technical team and on-call team | 30 minutes during business hours, 2 hours outside them; resolution times in the contract | Critical production databases and businesses with low tolerance for downtime |
Business hours are weekdays 09:00–18:00 Türkiye time, excluding public holidays.
Ticket packages vs. block hours
Ticket packages are annual, and unused tickets expire at the end of the year. Unused block hours never expire. In both models, after-hours work counts double.
How a request starts
- 1
A ticket is opened. When you email the support address in your contract, a ticket is created automatically in our Jira system. Every support request starts with this step.
- 2
You receive the ticket number. An email confirms that your request has been logged and gives you its ticket number.
- 3
An expert is assigned. An L1 support engineer takes ownership of the request and starts working on it.
- 4
Escalation when needed. If the issue needs deeper expertise, it is escalated to an expert DBA and, when necessary, to a database architect.
Communication channels
With your ticket number you can use these channels:
- Asynchronous messaging on Microsoft Teams
- A WhatsApp group dedicated to your organization
- Your assigned engineer’s corporate phone number
- Our support line
- Your assigned account manager
What to do in a critical situation
If there is a service outage or a risk of data loss, open a ticket first. Then reach us in parallel through the channels above. That way the request is logged and our team learns about it right away. To reach management, contact your account manager.
Our commitments
First response and first intervention times are committed. Resolution time depends on the nature of the issue and on your contract. In major incidents, our first priority is a workaround that gets the system running as quickly as possible. The permanent fix is planned after root cause analysis.
What’s Included
Comprehensive managed database services
Aryasoft supports database environments with the operational capabilities needed to improve stability, performance, security and continuity.
Remote DBA Support
Senior DBA expertise for incidents, service requests, troubleshooting and operational tasks.
Performance Optimization
Query, index, configuration and resource reviews to improve database performance.
Monitoring and Alerting
Availability, performance, backup, storage and resource monitoring based on your support model.
Backup and Recovery
Backup strategy, recovery planning, restore support and operational validation.
Database Security
Access control, role management, audit support, logging and configuration hardening.
Health Checks
Database assessments to identify risks, bottlenecks, backup gaps and improvement areas.
Migration Advisory
Support for database migrations, version upgrades, platform transitions and consolidation.
Service Reporting
Regular visibility into tickets, incidents, health status and improvement recommendations.
Urgent Database Support
Do you need urgent database help?
Database issues can quickly affect applications, reporting, operations and customer experience. If you are facing downtime, performance degradation, failed backups, migration problems or security concerns, Aryasoft can help you assess the situation and take action quickly.
- Critical performance issues
- Database downtime or instability
- Failed backup or recovery scenarios
- Migration errors
- Security and access issues
Our sales team will respond within 8 hours.
Platform Expertise
Managed database services across your core platforms
Aryasoft provides managed database services across SQL Server, Oracle, Azure, AWS and other database environments, helping organizations improve stability, performance, security and operational continuity.
Your database environment may include on-premises systems, cloud-native database services or hybrid architectures. Aryasoft structures the right support model around each platform, including Remote DBA support, monitoring, performance optimization, backup, recovery, security and SLA-based response.
SQL Server Database Managed Services
Managed database services for SQL Server environments, including Remote DBA support, monitoring, performance tuning, backup, recovery and operational maintenance.
Get SQL Server Database SupportOracle Database Managed Services
Oracle database managed services for organizations that need reliable support for administration, monitoring, backup, recovery, performance and availability.
Get Oracle Database SupportAzure Database Managed Services
Azure database managed services for Azure SQL, SQL Server on Azure and cloud-based database environments that need monitoring, optimization and cost control.
Get Azure Database SupportAWS Database Managed Services
AWS database managed services for cloud database environments, including performance monitoring, operational support, backup, recovery and optimization.
Get AWS Database SupportPostgreSQL Managed Database Services
Managed database support for PostgreSQL environments, including configuration review, performance optimization, replication, backup strategy and monitoring.
Get PostgreSQL SupportMySQL Managed Database Services
MySQL managed database services for teams that need support with database administration, query performance, backup, recovery and day-to-day operations.
Get MySQL SupportMongoDB Managed Database Services
Managed database support for MongoDB environments, including architecture review, indexing, replication, backup, performance optimization and operational management.
Get MongoDB SupportHybrid Database Managed Services
Managed database services for hybrid environments where on-premises systems, cloud databases and multiple platforms need to be supported together.
Discuss Hybrid Database SupportHow We Work
Our managed database process
Step 01
Assess the current environment
Aryasoft reviews your database architecture, performance, security, backup processes and operational risks.
- Architecture and configuration review
- Performance, backup and recovery assessment
- Operational risks and improvement areas
Step 02
Define the support model
We define the right managed database support structure based on your internal capacity, working hours, ticket volume and risk level.
- Maintenance support, dedicated Remote DBA, SLA package, ticket-based or block hours model
- Monitoring, alerting and escalation structure
- Service scope, support hours and priority levels
Step 03
Stabilize the systems
Aryasoft strengthens performance, availability, backup, security and maintenance processes to support more stable database operations.
- Performance issues and bottleneck review
- Backup, recovery and maintenance improvements
- Security, access and role management controls
Step 04
Plan migration and modernization
We support database migrations, version upgrades, platform changes and modernization needs with planning, execution and validation support.
- Migration and upgrade planning
- Transition approach focused on reducing downtime risk
- Post-migration validation and stabilization
Step 05
Provide ongoing support
Based on the selected service model, database environments are monitored, incidents are handled, ticket requests are managed and improvement recommendations are reported.
- Remote DBA capacity and ticket management
- 24/7 monitoring and SLA-based response option
- Reporting, maintenance and continuous improvement recommendations
FAQ
Frequently asked questions
Answers to common questions about managed database services, DBA support models and database management services.
Ready to improve your database operations?
Talk to Aryasoft’s database experts about your current database systems, operational challenges, migration needs or urgent support requirements.